American Airlines – epic fail…

September 29th, 2015

First of all – what does EPIC FAIL mean? Epic fail means more than three specific, autonomous, and moderately benign events, when combined create an epic event. The Grandslam, the tri-fecta, the epic.

Epic sequence of events – pick any three:
* Flight cancelled due to 1st Officer being ill
* Really, truly, poor communication from @AmericanAir (the Gate Agents, the Phone Staff, the Lounge Representative)
* Not being booked on another flight when they knew I did not have a Visa for Brazil, therefore could not go to the provided hotel/meals.
* Not being told that I would need a Visa for an Airport Hotel.
* Almost being stuck in a country where it could take up to two weeks to get a Visa.
* Being told to wait while they all pointed fingers at each other.
* Not being put on the United flight I suggested that left 1.5-2 hours after American knew my flight would be cancelled and I was a ‘transit’ person (didn’t hold a Visa for Brazil.)
* Being told to wait yet again. Again, not being told I would not make it out of the airport for the next 26 hours.
* Talking to or waiting for one of five American/TAM Employee’s who mostly told me to wait (I was the Buck being passed.)
* Not getting my fellow non-visa passenger on a flight he was able to book a ticket on that left over an hour and more than two hours after our flight was cancelled.
* A TAM flight leaving when they had empty seats – seats that could have been given to the desperate pax on my flight.
* Not arranging for roll-a-way, or cots for us to sleep on when they realized we (the other non-visa pax and me) had no where to sleep for the next 26 hours.
* Not divulging there were no showers, wifi, or real food to be had for the next 26 hours.
* Not even trying to book us on other flights that may not have gotten us home much sooner but would provide meals, showers, and get us a sleeper seat (instead of the floor.)
* Pretty much leaving us abandoned with nothing but a tiny airline pillow and blanket for the night.
* Not having someone, anyone, there to help us rebook until 4PM the next day and for not telling us that there was NOTHING they could do for us until late the next day – after some of the options above were no longer options.
* Having the next to worse phone support staff that had no authority or inclination to actually put us on another airline that would get us closer to our destination.
* Even when they did, they couldn’t execute – 4 times.
* Supervisor putting no pax compensation in my file because I agreed to decline compensation if they were able to rebook me to my destination (because I had missed my first class connecting flight,) and then was unable to book the tix.
* This ‘no pax comp’ kept the people from coming on the next day to do anything to change my tix got get me to either my destination or on another flight.
* GIG supervisor for @AmericanAir approved putting me GIG-IHA-ABQ United flight and that it was booked and would be ticketed when Lounge Staff was in at 4PM but all was greased for them to tix it.
* It was not.
* Meal vouchers for breakfast (lunch could be eaten in the lounge…) didn’t work.
* Took 3 hours 30 minutes, 15 phone calls, (including to the home number of the sup who said it was all approved at 1pm,) to make it happen.

Pick 3 – hell, pick 5.

Yep, Epic Fail…

Hanlon’s Razor –

September 10th, 2015

“Never attribute to malice that which can be adequately explained by stupidity, but don’t rule out malice.” Or Stupidity…

https://en.wikipedia.org/wiki/Hanlon%27s_razor

Protected: So, Builder Anthony O*** said he was ‘replacing himself” April 26th

September 10th, 2015

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Protected: Builder Anthony Odai – Terminated with cause – negligence.

August 20th, 2015

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Two Months waiting for proper accounting from Anthony Odai

August 1st, 2015

Since Anthony Odai put in for things he didn’t pay for including the $5088 Building Permit from the City and $580 for a non-existant dumpster, we have asked for copies of receipts and cancelled checks. It’s been over two months since he submitted his last draw.

He hasn’t been paid because he hasn’t submitted the correct doumentation.

Well, no shit, do your job.

Anthony Odai – Builder. HA

Sierra Pacific Windows – Saga Continues

August 1st, 2015

As it so happens when Sierra Pacific Rep John Tilly from Denver came down to look at the windows/doors, the local guy JJ Ruiz, came by the house too. I’ve got the video of their visit.

So, let’s back up, starting with 1) JJ’s good pals with the screw-up builder Anthony Odai, 2) #1 creates a trust issue. 3) Then I find out I’m being charged more than the windows actually cost (integrity issue on both the window provider Sierra Pacific but my builder is cost plus – so he’s potentially skimming or getting a kick-back.)

April:
Windows ordered from Sierra Pacific for 26K for the entire house, windows are delivered faster than scheduled – most excellent – thanks @SierraPacWindow

Windows are installed before the house is ‘dry’ and upwards of 10,000 gallons of water-soaked 8 windows and doors – inspector John Tilly comes down from Denver 7 of which were deemed ‘unwarrantable’ – yeah @SierraPacWindow

April-June: Santa Fe foothills receives between 200-400% above normal rain fall – no kidding.

June 24th After some work Sierra Pacific sends John Tilly down from Denver. JJ Ruiz joins him during the inspection

Builder is having to replace the windows. And his same shitty team will install the new ones, maybe this time they will do a better job.

Brace yourself – it’s going to be a bumpy ride

June 30th, 2015

Building a house is like severe air turbulence – you don’t know how bad it’s going to get or if you will survive the flight. Now as most of us know, the bumps will subside, the plane will land and you will be on to your next adventure. With building a house you are stuck inside the plane forever.

Here is a nifty video of it raining inside a house that was “water tight”. https://www.dropbox.com/s/qz2ks0uh3dejpff/IMG_1636.m4v?dl=0

As posted on facebook.com/elizabethhouck.737

My builder gave me this schedule and then denied ever giving it to me.
As of today 100% over schedule and no end in site, no work on the house for weeks. Bankers, lawyers, nasty social media, mistakes, more mistakes, and rain in the house.
I’d avoid Anthony Odai construction like the plague. He and his wife Wendi are only slightly less idiots than I – for hiring Them.

IMG_0765

My builder is a complete fuck up.

June 26th, 2015

Anthony Odai, unprofessional. Details?

How about thousands of gallons of water pouring in the house after the windows have been installed? Speaking of water – he blew off the water company for over two months. They are not happy with him… And, oh yeah, on Tuesday 6-30-15, the house was to have been finished. Unfortunately we are less than 50% done. Yes, folks 100% behind schedule.

Yep, a complete fuck up.

Building a house is not for the faint of heart

June 12th, 2015

My cousin suggested I start a diary of my house building experience. I can tell you that hiring the right contractor is a good place to start. Unfortunately, I didn’t hire the right contractor or the right Architect. So, believe them when they tell you – it will take twice as long and cost a whole lot more than you planned for.

Works With Nest House

April 21st, 2015

imagehttps://docs.google.com/file/d/0B3wsjNPOfg19a1ZqTmNoY3RueHc/edit?usp=docslist_api

Come on in.